On August 13, 2025, at 03:30 (UTC+8), ETH perpetual contracts experienced a sudden abnormal price spike (“wick”). Our tech team confirmed this was caused by non-market factors.
We have activated our emergency compensation process:
Affected users will be reviewed and compensated within 3 business days.
No application is needed; results will appear in your account fund records.
Detailed compensation rules will be announced soon.
Thank you for your understanding and support. We remain committed to fair and secure trading.
