ETH Price Spike Incident & Compensation Notice

Dear Users,

On August 13, 2025, at 03:30 (UTC+8), ETH perpetual contracts experienced a sudden abnormal price spike (“wick”). Our tech team confirmed this was caused by non-market factors.

We have activated our emergency compensation process:

• Affected users will be reviewed and compensated within 3 business days.

• No application is needed; results will appear in your account fund records.

• Detailed compensation rules will be announced soon.

Thank you for your understanding and support. We remain committed to fair and secure trading.

SAFEX Team August 13, 2025