# ETH Price Spike Incident & Compensation Notice

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**Dear Users,**

On August 13, 2025, at 03:30 (UTC+8), ETH perpetual contracts experienced a sudden abnormal price spike (“wick”). Our tech team confirmed this was caused by non-market factors.

We have activated our emergency compensation process:

* Affected users will be reviewed and compensated within 3 business days.
* No application is needed; results will appear in your account fund records.
* Detailed compensation rules will be announced soon.

Thank you for your understanding and support. We remain committed to fair and secure trading.

**SAFEX Team**\
August 13, 2025
